You do the job.
NOWWORX handles the rest.

A business app for UK trades, with an AI assistant built into it. It gives you your own UK business number, answers the enquiries that come into it while you’re working, and keeps your customers, quotes, invoices, payments and reviews in one place.

Think of it as the office side of the business, running without you having to sit in an office.

Yes. It adds to your phone’s home screen and opens like any other app — no app store, nothing to buy, nothing to install. It works the same on a laptop or a tablet, so you can do quotes and invoices on a proper screen if you’d rather.

Every plan gets the whole app. The only difference between them is how many of you are logged in, plus a website we design and host on Premium.

Calls to your NOWWORX number are answered and typed up. The caller leaves their message, NOWWORX turns it into a written message in the app and texts them back — so they get a reply, and you get the details in the same thread as everything else.

Being straight about what that isn’t: nothing picks up a ringing phone and holds a conversation. Your own mobile carries on ringing exactly as it does now.

Yes. It reads what a customer has actually sent and writes a proper reply back — it isn’t a menu of canned messages, and it isn’t someone in an office.

What it isn’t is clever for the sake of it. NOWWORX only answers from what you’ve told it about your business, and anything outside that comes to you.

NOWWORX answers as your business — “Hartley Plumbing here” — never as you in the first person, and it never claims there’s a person sat there typing.

If someone asks outright, it tells them. It confirms the business uses automated messaging and that you’ll follow up personally.

Whenever you like. The moment you send a message yourself, NOWWORX goes quiet on that job and stays quiet — it won’t chip in again on it.

Every message in the thread is labelled, so you can always see which ones came from you and which came from NOWWORX.

It answers from your business profile and the answers you’ve written yourself, and nowhere else. It won’t quote a price unless you switch that on, it won’t promise a day or a time, and it won’t claim a qualification you haven’t given it.

It doesn’t guess, either. If it doesn’t have something, it asks you rather than making it up — and if it’s sent three replies and still isn’t getting anywhere, it stops texting and hands the job over with a note on what it couldn’t get out of them: “customer hasn’t shared an address, you may want to call”.

If a message mentions gas or electrics, it adds the National Gas Emergency line — 0800 111 999 — to the reply.

So everything a customer sends you lands somewhere the app can see it. Calls, texts and website enquiries all come into your NOWWORX number, which is what lets NOWWORX answer them, keep the whole conversation together and make sure nothing new gets missed.

It’s a real UK number, it comes with every plan at no extra cost, and it’s live the same day. Put it on your van, your website, your Google profile and your socials, and new work starts arriving in one place.

Nothing. You keep your mobile exactly as it is, and NOWWORX gives you a separate UK business number alongside it. You can forward calls in from your old number using your network’s dial codes, and switch that off again whenever you like.

One thing to know: moving your existing number across isn’t available yet. Calls forward; texts will keep coming straight to you.

They get an answer at midnight — they’ve just been in touch, so a reply isn’t an intrusion.

Anything NOWWORX starts on its own is different. A review request, a quote follow-up, a nudge on a lead you haven’t got back to — those only go out between 8am and 9pm. One that falls due at 2am waits until the morning; it’s never quietly dropped. Alerts to you go out at any hour, because that’s your phone and your silent switch.

Everything stops. STOP, UNSUBSCRIBE, CANCEL, OPT OUT and the rest are picked up automatically, and that number gets nothing further from NOWWORX. If they tell you to stop by phone instead, there’s a button on their contact that does the same thing.

Invoices stop too, and that’s the one that catches people out. Once someone has texted STOP, no further text reaches that number from your NOWWORX number, and an invoice isn’t an exception we’re able to make. If they still owe you, that one is a phone call or an email. The invoice stays in the app marked outstanding until it’s paid — it just won’t text them again.

An evening, not a project. Signing up walks you through your trade, your number, the postcodes you cover and how you want customers spoken to — and picking your trade fills in the common answers, so you’re reading them over and editing rather than writing from a blank page. Your number is live before you close the laptop.

If you’d rather have someone walk you through it first, book a live demo — we’ll show you the app on a call and answer whatever you throw at it. And you can email us at any point during setup.

Email support@nowworx.com and a person who knows the product answers you — one inbox, no phone maze, no ticket queue. We normally come back within one business day.

Being straight with you: support is by email. We don’t run a phone line, and we’d rather say that than have you find out when you need one. The team stays on building the product that handles your phone instead.

Every invoice you send carries a payment link, so a customer can pay by card or bank transfer from their phone. The money goes into your own Stripe account, not ours, and NOWWORX takes no percentage of it — our fee is £0 and 0%.

From us, nothing else either: texts, calls and voicemail typing are all in the monthly price. No per-message billing, no setup fee, no line rental. Any price change is 30 days’ notice by email, and you can cancel before it takes effect.

Yes, on every plan — it isn’t held back for the dearer ones. Connect your books once and invoices push across as they’re sent and as they’re paid, so you’re not typing the same thing twice.

It’s a one-way push from NOWWORX into your accounts, and you can leave it switched off, or skip an individual invoice, if you’d rather.

No minimum term, no exit fee. Cancel yourself from the app and it runs to the end of the month you’ve paid for — plus the 30-day money-back guarantee on your first payment.

Nothing is deleted the moment you go, and you can export your data before your access ends. The full position is in our Terms.